Welcome to PacificHashing.com
Terms and Conditions
IMPORTANT NOTICE: All Payments to PacificHashing.com are Non-Refundable unless they fall under the 7 Day Money Back Guarantee! We’ll deduct the Bitcoin mined during the period prior to the cancellation from the amount being refunded.
PacificHashing.com(“The Company”) agrees to furnish services to the client, subject to the following TOS (Terms of Service).
Use of Bitcoin Cloud Mining services constitutes acceptance and agreement to PacificHashing.com, PacificHashing.com TOS (Terms of Service) as well as PacificHashing.com (Service Level Agreement).
Payment: Establishment of this service is dependent upon receipt of the payment
System and Network Security: Users are prohibited from violating or attempting to violate the security of the PacificHashing.com Network. Violations of system or network security may result in civil or criminal liability. PacificHashing.com will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Taking any action in order to obtain services to which such User is not entitled.
Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you.
Client shall not transfer or assign this Agreement without the prior written consent of the Company.
Service Level Agreement
(“SLA”) applies to all Bitcoin mining contracts. This SLA may be amended at any time by PacificHashing.com.
Design and manufacture the equipment needed to provide the requested hashing power
Install the units at its facilities
Host the mining equipment for the rental period:
Provide 24 hours, 7 days a week surveillance and maintenance for the mining equipment
Ensure best-effort for the equipment to be up and running
Keep the equipment running (hashing) at PacificHashing.com secure facility
Supply and pay the electricity required by the equipment
Provide internet access to the mining equipment
Allow access to all public mining pools for the mining equipment
Provide fast, free replacement if the equipment fails
Hosting starts 24 hours after the payment is received.
Note: This is a rental service that PacificHashing.com provides to the customer. The customer will not own the equipment. The rented equipment will remain the property of PacificHashing.com upon termination of this service.
Service Availability The PacificHashing.com Network will be available to clients free of Network Outages for 99.9% of the time
Service Downtime is any unplanned interruption in Service Availability during which the Client is unable to access the services as described in preceding section, provided the interruption is determined to have been caused by a problem in the immediate PacificHashing.com network segment as confirmed by PacificHashing.com. Service Downtime is measured as the total length of time of the unplanned interruption in Service Availability during a calendar month.
Scheduled Service Downtime is any PacificHashing.com interruption of Mining Services. Scheduled Service Downtime occurs during a PacificHashing.com server maintenance window, which occurs in conjunction with a 24 hour notice to the Client via electronic communication.
Performance Credit occurs when 99.9% uptime is not met. PacificHashing.com will refund the customer 5% of the contract’s fee for each 30 minutes of downtime (up to 100% of the customer’s contract’s fee). Network downtime is measured from the time a trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data.
Monitoring Service is the service PacificHashing.com provides in order to analyze availability of mining services through its third party monitoring system.
Service Downtime Performance Credit
In the event of Service Downtime in which monthly Service Availability is less than 99.9%, Client will receive a Performance Credit as described above.
This SLA does not cover Service Downtime caused by problems in the following:
Client’s local area network
Client-provided Internet connectivity or end-user software
Entities inside Client’s internal network including, but not limited to, firewall configuration and bandwidth shaping, local area workstations, or other servers, equipment, and software that have a potential bearing on the local networking environment
Service Downtime Exclusions
The following are excluded from the monthly calculation of Service Availability:
Any utilized Scheduled Service Downtime
Any interruptions, delays or failures caused by Client or Client’s employees, agents, or subcontractors, such as, but not limited to, the following:
Any problems related to attacks on the machine such as hacking, and service or operating system exploits